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Privacy Policy

Effective date: 18 October 2026

This policy explains how Innovo handles personal information. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

"Innovo", "we" and "us" means AMPYRE Pty Ltd (ABN 91 609 298 455) trading as Innovo Technology Solutions, Suite 1204, 275 Alfred Street, North Sydney NSW 2060. We are an Australian IT services company. We deliver agentic orchestration, UiPath, Camunda and Enov8 projects, and managed services. Our head office is in Sydney, and we have delivery hubs in Manila and Pune.

What we collect

  • Enquiry and briefing form details: your name, work email, company, the topic you pick, your message, and the role you ask about if you contact us about a job.
  • Correspondence: anything you send us by email or tell us in calls and meetings, such as your phone number, job title, and details about your organisation's needs. If you apply for a role, this includes your CV.
  • Business contact details from other sources: we sometimes collect business contact details (name, role, work email, company) from public sources, such as company websites and LinkedIn, and from business contact data providers. We do this when we think our services may be relevant to your organisation.
  • Technical data: our hosting provider logs standard technical details, such as your IP address and browser type, to deliver and protect the site.

Cookies and analytics: our website does not use analytics or advertising tools. It only uses cookies that are strictly necessary for the site to work. If that changes, we will update this policy first.

You can contact us without giving your name. For most enquiries, though, we need a way to reply.

How we use it

We use personal information to:

  • reply to your enquiry and arrange briefings, assessments and proposals
  • deliver, support and bill for our services, and manage our relationship with you or your organisation
  • consider job applications
  • send you business communications, including marketing emails about our services, events and insights
  • run, secure and improve our website and business, and meet our legal obligations.

Every marketing email has an unsubscribe link. You can also email us to opt out. We will stop within 5 business days. We do not sell personal information.

Who we share it with

We share personal information only as needed with service providers who help us run our business:

  • Netlify: website hosting and our contact form
  • Pipedrive: our customer relationship management (CRM) system
  • Microsoft: email and business software
  • other email, sales outreach and IT providers we use to run the business.

We may also share information with our professional advisers, with partners when you ask us to involve them, or where the law requires or allows it.

Overseas disclosure

Our team works from Sydney, Manila (Philippines) and Pune (India). Team members in those hubs may access personal information to respond to you or deliver services. Our service providers may store or process data in the United States and other countries. We take reasonable steps to make sure overseas recipients handle personal information in line with the APPs.

AI tools

Like many businesses, we use AI tools in our day-to-day work, for example to help draft and summarise correspondence, prepare proposals and keep our CRM up to date. This means your contact details and messages may be processed by these tools. We treat AI providers like any other service provider. We only use business versions of AI tools whose terms prevent our data from being used to train their models. We do not use AI or other automated systems to make decisions that significantly affect you without human involvement.

Storage and security

We store personal information in secure, access-controlled cloud systems run by our service providers. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure. We keep information only as long as we need it for the purposes above or as the law requires. After that, we delete or de-identify it. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as the Notifiable Data Breaches scheme requires.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days. There is no charge for making a request. If we refuse a request, we will tell you why and how to complain.

Questions and complaints

If you have a question or concern, or think we have breached the APPs, please contact us first:

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with its effective date.