How BOQ transformed quality engineering in one year
Innovo helped Bank of Queensland consolidate fragmented quality assurance into a common operating model, preserving existing automation and giving the bank a capability it could retain.
The results
45% to 85%
Automated test coverage
~3,000
Existing automated tests migrated
15 days
Reduction in software delivery cycle time
Coverage increased by 40 percentage points.
The client
A multi-brand bank in the middle of transformation
Bank of Queensland is a well-established, multi-brand Australian banking group operating nationally across retail and commercial segments in a highly regulated environment. At the time of engagement it was undergoing a significant digital and quality transformation — uplifting delivery capability, modernising legacy platforms and improving customer and operational outcomes — where quality engineering, automation and streamlined delivery were critical to success rather than incidental to it.
The starting point
A fragmented estate. A bank-wide challenge.
BOQ's starting point was a federated quality-assurance estate spanning 97 permanent and vendor FTEs. Teams used different frameworks and practices. Sequential testing slowed feedback, while fragmented ownership limited reuse. The transformation connected automation, test data and environment management under common governance.
- Multiple frameworks and tools in parallel — Tosca for UI and API, Postman and others — generating technical debt and high maintenance effort across a duplicated toolset.
- Each vendor had built its own automation framework, so reusability was limited and the bank retained no intellectual property from the automation it had paid for.
- Inconsistent practices across delivery areas, with limited integration between manual and automated testing.
The shift
From federated frameworks to one common standard
Before
Separate vendor frameworks, duplicated tooling and inconsistent testing practices. BOQ had limited ownership of the automation assets it had funded.
After
A Tricentis platform standard, reusable Innovo iACE framework and retained automation IP. Existing tests moved into the consolidated approach, with parallel execution and consistent governance.
Discovery to delivery
A roadmap grounded in the bank's baseline
In four weeks, Innovo reviewed current pain points, assessed enterprise testing maturity and established the baseline for change. The work produced recommendations, a roadmap of 10 initiatives and a business case forecasting $10 million in annual savings.
Innovo brought its own reusable automation framework, iACE, which changed the IP position: rather than adding another vendor-specific framework, the transformation moved BOQ to a consolidated asset it could actually retain.
Delivering the roadmap
Three streams under one governed model
Step 1: Automation and reuse
Innovo standardised the test lifecycle and migrated approximately 3,000 cases to the consolidated Tricentis platform, supported by its reusable iACE framework.
Step 2: Data and environments
Test data and environment management joined automation within the same governed delivery model. This connected the dependencies needed to execute testing consistently.
Step 3: Governance and improvement
Common templates and practices supported delivery teams. Balanced-scorecard reviews assessed performance, risk and value every six months.
The ongoing value
Preserve the investment. Retain the capability.
Migration carried the bank's prior automation investment forward. Shared practices and reusable assets gave BOQ a foundation for ongoing quality engineering beyond the one-year engagement.
Capabilities involved
What the work required
- iACE Automation Framework — Innovo's own reusable framework, giving BOQ a distinct, retained and portable automation asset in place of frameworks it did not own.
- At-scale automation migration — roughly 3,000 automated test cases transformed onto a consolidated platform using an established migration method, preserving prior investment.
- Multi-tool estate consolidation — rationalising parallel frameworks and tools into a single platform standard.
- Integrated test data and environment management.
- Parallelised execution, compressing feedback cycles that had run sequentially.
Faster feedback for delivery teams
40%
Reported improvement in test execution speed
About these results
- Coverage rose from 45% to 85% — an increase of 40 percentage points.
- Coverage, migration, cycle-time and execution-speed figures are operational results reported by Innovo from the engagement.
- The $10 million figure is a forecast from the discovery business case, not a realised saving.
Delivery at a glance
Capabilities, platforms and engagement
- Sector
- Financial services — retail and commercial banking
- Pillars
- Assure
- Platforms used
- Tricentis
- Tricentis Tosca
- Postman
- Enov8
- Innovo iACE Automation Framework
- Engagement model
- Outcome-Based Delivery
Further reading
PDF case study
A two-page summary of the BOQ results, roadmap, business case and retained capability. The web page above is the full story.
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