Modernising automation and quality across a national estate

I-MED Radiology Network runs a national network of clinics and hospital-based radiology services. Behind the clinical front line sits a substantial administrative operation — appointment management, scheduling, billing and reconciliation — processing high transaction volumes daily, alongside clinical platforms that sit directly in the patient-care pathway. Its systems carry patient identity, referral, imaging and billing data at national scale, under privacy obligations that apply with particular force to health information.

I-MED had already invested in automation and quality tooling, but each area had reached a limit. A legacy robotic process automation (RPA) estate was trapped on ageing on-premise infrastructure and superseded versions; regression testing for the Visage clinical viewer was manual and had become a constraint on the release cycle; and non-production environments across the estate were populated with copies of production data — a standing privacy exposure for a healthcare provider.

Innovo delivered three engagements, each scoped and priced up front and each ending with capability transferred to I-MED. In every case Innovo owned the engineering — extraction, upgrade, remediation, framework design, build and handover — while I-MED retained ownership of environments, acceptance and ongoing operation. The intended end state was consistent: I-MED running its own modernised, supported capability, not a dependency on Innovo to run it.