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Enhancing Customer Experience in the Age of AI: Unleashing the Power of Customer Experience Automation

Jun 13, 2023

Abstract As technology continues to advance, the integration of artificial intelligence (AI) into various industries is becoming increasingly prevalent. In the realm of customer experience, AI has the potential to revolutionise the way businesses interact with their customers. This article explores the impact of AI on customer experience, examining its benefits, challenges, and ethical considerations. […]

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What Is Cognitive Automation?

May 10, 2023

Cognitive automation refers to the use of advanced technologies such as artificial intelligence, machine learning, natural language processing, and robotics to automate routine tasks, analyse data, and provide real-time insights. Combining the best of AI and automation to mimic human intelligence with the processing power of machines it’s helping organizations streamline and scale operations like […]

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Revolutionising Healthcare: Six Effective Process Improvement Strategies

Apr 20, 2023

The healthcare industry is constantly evolving, and effective process improvement strategies are crucial for healthcare providers to ensure optimal patient care. Below, we’ll discuss various approaches leveraging AI, IA, and machine learning that healthcare providers can adopt to transform the delivery of care in the emergency department to improve customer satisfaction and outcomes and profits […]

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The impact of AI on the future of Insurance

Mar 24, 2023

According to estimates from McKinsey, AI investments will drive up to $1.1 trillion in value for the insurance industry annually. The bulk of this value ($888.1 bn) will come from marketing and sales, but it will span all facets, from risk to operations to finance & IT to HR. But what exactly will AI look […]

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The Role of Automation in the Transformation of Aged Care

Feb 07, 2023

According to the World Health Organisation, the world’s 60 years and older population will roughly double. That will put significant pressure on the aged care industry to scale operations to care for an aging population while upholding care standards and running efficient and profitable organisations. One of the ways service providers can achieve this is […]

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Is Digital Transformation Dead? Our Thoughts For 2023

Jan 10, 2023

As any CIO, CTO, or technology-conscientious business leader is aware; digital transformation has been one of the chief driving forces behind organisational change for the last decade or more. In fact, you’re probably one of the 70% of organisations with a digital transformation strategy or are actively developing one. The drive to remain competitive and stay ahead […]

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Organisational change and savings through the creation of Automation hubs in centralised technology platforms

Oct 31, 2022

Automation is a central component of most organisations’ digital transformation strategy today. While stakeholders at all levels are eager to reap the benefits of automation, synchronising, collaborating, and managing automation across all parallel automation initiatives is a significant challenge. If that sounds familiar, then your next step should be utilising an automation hub to manage […]

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Automated Intelligence vs Artificial Intelligence

Oct 12, 2022

Automation and AI are two of the most common buzzwords that come up regarding the digital transformation and modernisation of organisations. However, it’s often hard to equate what high-level explanations of these technologies mean regarding how it affects your day-to-day operations. To make matters worse, there’s now a new buzzword that businesses need to get […]

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How Intelligent Automation Can Help Businesses Adapt

Sep 19, 2022

Businesses are always looking for ways to become more scalable, agile, productive, and competitive in a rapidly-evolving landscape. AI and automation have long been effective strategies to achieve those goals in the tech-savvy business playbook. However, treating them as separate entities limits their benefits to specific silos in the business. Businesses can achieve holistic improvements […]

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The 5 Components of Intelligent Automation

Aug 15, 2022

Regardless of what vertical or the scale businesses operate in, they are always looking for ways to be leaner and more efficient. The art of producing more from less is the key to unlocking innovation, agility, scalability, and the ability to provide more value from the same products and services. Automation has long been a […]

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Nick Finlayson – Managing Director, Innovo Technology Solutions

Aug 11, 2022

Nick is the Managing Director with Innovo Technology Solutions. In his role, Nick is accountable for all facets of the organisation, in particular with focus on Business Development, Sales and Marketing, as well as ensuring best of breed delivery solutions and outcomes for clients and partners. With over 20 years’ experience in the technology sector, […]

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How Innovo steered 21 Aussie banks towards Open Banking compliance

Nov 06, 2021

Sydney start-up Innovo has won a race against time to enable 21 small Australian banks to become compliant with the country’s new Open Banking rules. The DevOps and digital development specialist was tasked with bringing the institutions in line with regulations of the Australian Competition and Consumer Commission’s (ACCC) Consumer Data Right (CDR) rules before […]

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