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Case studies / Energy & Utilities
Case studies · Data platform managed services · Energy & utilities

Data platform managed services for a leading Australian energy company

Australian energy sector • Snowflake, Power BI & Tableau estate with hundreds of production tables, workspaces and dashboards

At a glance
ServiceData Platform Managed Services
PlatformsSnowflake • Power BI • Tableau
EstateHundreds of production tables, workspaces and dashboards
ModelDefined SLAs, RACI-based governance

The challenge.

Client

Australian energy sector

Estate

Snowflake, Power BI & Tableau estate

Scale

Hundreds of production tables, workspaces and dashboards

What we built.

1

Embedded extended team

Embedded extended team delivering operations management

2

Operations management

Health checks, performance monitoring, access, cost optimisation

3

Break-fix management

Break-fix management under defined SLAs

4

Governance

RACI-based governance and structured incident/problem processes

The results.

Better governance

A more resilient data platform, with clearer governance.

Quicker fixes

Issues are resolved faster and more predictably.

Teams refocused

Internal teams moved on to strategic initiatives.

Services used.

Data & cloud

AWS and Microsoft foundations, migration and FinOps; data platforms on Databricks and Snowflake.

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Managed agentic AI

AI agents built, run and supported 24x7, fixed cost.

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Managed services

24x7 operations from Sydney, Manila and Pune, priced on outcomes, with agents doing the routine work.

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AI strategy & governance

Strategy, architecture and AI governance, with a 1-week assessment that ends in a costed roadmap.

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Client identities anonymised • Detailed references available on request

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