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Services / Managed services
Service 6 of 6 · Managed services

We run the agents, bots and platforms. 24x7, priced on outcomes.

We run what we build, and what others built: cloud, data platforms, agents and applications, from Sydney, Manila and Pune, with AI agents doing the routine work.

Proof
24x7critical incident cover across Canada, Australia and New Zealand.
3delivery hubs: Sydney, Manila, Pune.
24x7Outcome-priced
Managed agentic AI

Agentic orchestration, run 24x7 at a fixed cost.

AI agents built, run and supported 24x7, fixed cost: one managed service from requirements gathering with your business through design, build, run, enhance, maintain and support.

Explore Managed agentic AI →

24x7, follow the sun.

Three delivery hubs, live local time. Drag the globe to turn it; pick a hub to fly to it.

What we deliver.

24x7 operations

Monitoring, incident, problem and change from three delivery centres.

Cloud

AWS and Microsoft platforms, security, patching and FinOps.

Data platforms

Snowflake, Power BI and Tableau estates managed under defined SLAs.

Agents & automation

UiPath Maestro and Camunda processes in production.

Applications

ERP and line-of-business support.

From project to run in 90 days

Transition with playbooks you keep.

Service catalogue.

Every item is delivered as professional services (PS), system integration (SI) or managed services (MS). All services are designed to transition from PS/SI to MS.

Cloud Platform ManagementPS · SI · MS
Data Managed ServicesPS · SI · MS
Application ManagementPS · SI · MS
Backup & DR as a ServicePS · SI · MS
24x7 incident, problem and changePS · SI · MS
From PS to MS in 90 daysPS · SI · MS

How it works.

Assess

1-week assessment and costed roadmap.

Pilot

One outcome live in 8 to 12 weeks.

Scale

Reusable platform, wave by wave.

Run

24x7, priced on outcomes.

Proof, in production.

Financial Services & Insurance · Managed services · AWS

A multi-region financial services group

24x7 AWS managed services across Canada, Australia and New Zealand: service desk, incident, problem and change, security, patching, databases and cost optimisation.

24x7critical incident cover
3countries
Read the story →

Related services.

AI strategy & governance

Strategy, architecture and AI governance, with a 1-week assessment that ends in a costed roadmap.

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Data & cloud

AWS and Microsoft foundations, migration and FinOps; data platforms on Databricks and Snowflake.

Explore →

Agentic AI & automation

AI agents, rules and people working in governed processes on UiPath Maestro or Camunda.

Explore →

How Innovo operates solutions.

Under the Managed Services model, Innovo operates the solution through a governed operating model — automation removes toil, while governance, evidence and human accountability stay in place.

1 · Govern

Govern

Joint priorities, risk, commercial and service performance.

2 · Control

Control

End-to-end operational coordination and major-incident leadership.

3 · Operate

Operate

Day-to-day support, monitoring and request fulfilment.

4 · Improve

Improve

Systematic removal of friction and failure.

5 · Transform

Transform

Planned modernisation connected to business priorities.

One accountable team, matched to how you want to work.

Bring Innovo an opportunity, problem or transformation objective and work with one accountable team throughout the journey — under the model that fits.

Consulting and Advisory

Independent expertise to assess, strategise and plan — before or alongside delivery.

Accountability: Innovo advises; you decide and retain ownership of the outcome.

Outcome-Based Delivery

A defined outcome delivered to an agreed scope, with clear acceptance criteria.

Accountability: Innovo is accountable for the agreed deliverable.

Preferred model

Managed Services

Our preferred model where you want continuing ownership, governance and improvement.

Accountability: Innovo operates and improves the solution; you retain business ownership.

Specialist Augmentation

Named specialists embedded in your team, under your direction, building your internal capability.

Accountability: Your direction; Innovo's specialists work within it.

Bring us one process. We'll show you it running.

A 45-minute briefing with an engineer, or a 1-week assessment that ends in a costed roadmap.