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Solutions / 24x7 cloud managed services
Solution · AWS

24x7 AWS operations for financial services.

We run multi-region AWS estates around the clock: service desk, incident, problem and change, security, patching, databases and cost, with AI agents doing the routine triage.

At a glance
Used in:Financial Services & Insurance
IndustryFinancial services
PlatformAWS
ProofMulti-region financial group
Human authorityChange approver on every change

The problem.

No maintenance window

Customer systems across time zones never stop.

Security pressure

Patching and controls to financial-services standards.

Rising cloud cost

Spend grows faster than value.

Solution architecture.

The reference architecture we build and run.

Signals
CloudWatchSecurity HubCost Explorer
Operations
Service deskIncident and changeRunbook automation
Agents
AI triage agentRunbook agentFinOps agent
Estate
EC2 and EKSRDS and AuroraNetworking
Run & evidence
SLA reportingChange record24x7 Sydney · Manila · Pune

How it runs.

Each step, who does it, and the control that applies.

#StepWhoControl
1Alert raisedMonitoringSeverity set by policy
2Triage and correlationAI triage agentContext attached to the ticket
3Runbook executedRunbook agentApproved runbooks only
4Change neededChange approverHuman approval on every change
5Resolution verifiedOn-call engineerCustomer impact checked
6SLA and cost reportFinOps agentMonthly report to the client

Governed by design.

Five guardrails on every agent, plus the controls for this solution.

ScopeA written job per agent
Human authorityPeople hold material decisions
PolicyRules enforced in the process
ReliabilityTested, monitored, rolled back
EvidenceEvery action on the record

Solution controls

  • Every action on the change and audit record
  • Least-privilege access per environment
  • Change approver on every production change
  • Runbooks tested before use
  • Controls mapped to CPS 230 and CPS 234

What to expect.

ILLUSTRATIVE
24x7critical incident cover
-30%time to resolve
-20%cloud cost

Illustrative outcomes for a typical engagement; your assessment sets real targets.

Proof.

Proof · Financial services · Managed services · AWS

A multi-region financial services group

24x7 AWS managed services across Canada, Australia and New Zealand.

24x7critical incident cover
3countries
Read the story in Case studies →

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