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Case studies / Retail
Case studies · ERP stabilisation · Retail

Infor M3 platform support and stabilisation for a fashion retailer

Fashion retailer • Infor M3 ERP integrated with POS, logistics and payroll via ION

At a glance
ServiceERP Stabilisation
PlatformInfor M3
IntegrationsPOS, logistics and payroll via ION
ModelEmbedded consultant

The challenge.

Client

Fashion retailer

Platform

Infor M3 ERP integrated with POS, logistics and payroll via ION

Service

ERP Stabilisation

What we built.

1

Discovery

Structured discovery and assessment with Infor partner Coserve

2

Root causes

To surface root causes

3

Ongoing support

Followed by ongoing M3 platform support with an embedded consultant

4

Specialists

And flexible access to specialist functional and technical expertise

The results.

ERP stabilised

The ERP environment is stable and professionally supported.

Health, measured

An evidence-based view of how the platform is performing.

Gaps closing

Integration gaps are being actively closed.

Services used.

Managed agentic AI

AI agents built, run and supported 24x7, fixed cost.

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Managed services

24x7 operations from Sydney, Manila and Pune, priced on outcomes, with agents doing the routine work.

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Data & cloud

AWS and Microsoft foundations, migration and FinOps; data platforms on Databricks and Snowflake.

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Quality engineering

Test automation and AI testing, so every release and every agent is proven before it runs.

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Client identities anonymised • Detailed references available on request

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